Cancellation and privacy

Cancellation policy

Applies to bookings made on the website and directly with Guarapera.

• Cancel up to 30 days before check-in: full refund of the amount paid.
• Cancel between 30 and 7 days before check-in: 50% refund of the amount paid.
• Cancel less than 7 days before check-in, or no-show: no refund.

To cancel, message Guarapera on WhatsApp or e-mail contato@guarapera.com.br with your booking code. Refunds are made by Pix to the payer within 7 business days.

A request that is not paid within the Pix deadline expires on its own, at no cost.

Privacy policy

Guarapera handles your personal data in line with Brazil’s General Data Protection Law (Law 13,709/2018). Here is, in plain words, what we do with it.

Data controller: Guarapera, Indianara Marcelino da Silveira, CNPJ (Brazilian company ID) 19.396.428/0001-23, Praia do Rosa, Imbituba/SC, Brazil.

What we collect

The name, e-mail and WhatsApp number you give in the booking request; the dates, house, number of guests and price of the booking; and, if you tick it, your consent to receive news by e-mail.

What we use it for

To look after your booking: confirm dates, send the Pix payment and arrival details, and talk to you before and during your stay. With your consent, to send you news and offers from Guarapera.

Who we share it with

We never sell or give away your data. It is kept on the server that hosts the website and goes through the e-mail service used for booking messages. We only hand it to authorities when the law requires it.

How long we keep it

For as long as needed for the booking and to meet legal and tax obligations. Your consent for news lasts until you withdraw it.

Cookies

The website only uses the cookies it needs to work (session and form security). We do not use advertising cookies.

Your rights

You can ask to see, correct or delete your data, and withdraw your consent for news at any time, by e-mailing contato@guarapera.com.br.